![]() Some customers also ship packages with outsized dimensions and may not be able to configure their products to meet the FedEx package dimensions.įedEx has structured its product around three geographic tiers, which according to some experts may have added complexity to what should have been a simple process. Current and prospective FedEx customers have complained that the packaging requirements prevent them from building brand awareness because their brands and logos are not displayed on the box. ![]() However, the program has struggled to gain traction. In return, they are supposed to receive attractive pricing and a simplified rate structure. The FedEx program, OneRate, allows customers, mostly small to midsize businesses shipping small, low-value goods ordered online, to stuff up to 50 pounds of product into one package. FedEx did not respond to requests for comment. Postal Service (USPS), which began flat-rate parcel deliveries in 2004, could have been the catalyst behind FedEx's decision. ![]() UPS' entry into a market that has been dominated by FedEx and the U.S. ![]() UPS launched its own flat-rate shipping program in late September, six years after FedEx. (NYSE: UPS) discloses its 2020 rates, or by the end of the first quarter, the source said. It will likely be expanded across FedEx's customer base either later this year around the time rival UPS Inc. The change is being piloted among select customers, according to the source. ![]() (NYSE: FDX) has begun implementing a key change to its flat-rate shipping program that would let customers use their own packaging when they tender a box rather than require them to use the company's packaging and logo, according to a person familiar with the matter.įedEx will accept customer packaging for the program as long as the total shipment weighs less than 50 pounds and cubes out at 644 cubic inches, the person said. ![]()
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